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FAQs
Help centre
Frequently asked questions
Can’t find your answer? Contact us and an adviser will help.
General
What does an insurance broker do?
A broker acts for you, not the insurer. We assess your risks, compare cover and price across several insurers, negotiate terms, arrange the policy and support you with changes, renewals and claims.
Does using a broker cost more?
Usually not. Brokers are typically paid a commission by the insurer that is already included in the premium, and our market access often secures better terms. For some complex programmes we may agree a fee instead. We always explain how we are paid.
Do you work with individuals as well as companies?
Yes. We arrange personal cover such as motor, health, life, travel and home insurance, as well as commercial programmes for SMEs and large organisations.
Claims
How do I make a claim?
Contact us as soon as possible after the incident. We will tell you which documents are needed, notify the insurer, and follow the claim through to settlement.
How long does a claim take?
Simple motor or medical claims can settle in days. Larger property or engineering losses may involve a loss adjuster and take longer. We keep you updated at every stage.
What if I disagree with the insurer’s decision?
Tell us. We will review the policy wording and the facts, and where there is a case we will challenge the decision with the insurer on your behalf.
Policies
Can you review the insurance I already have?
Yes. We review existing policies for gaps, overlaps and pricing — ideally a few months before renewal, when there is most room to improve terms.
Why is full disclosure so important?
Insurers price and accept risks based on the information you provide. Missing or incorrect information can lead to a claim being reduced or declined, so always tell us about anything that could be relevant.
About us
Are you regulated?
Yes. We are a licensed insurance broker regulated by the Qatar Central Bank. Our licence details are shown at the bottom of every page.
Which insurers do you work with?
We work with a range of licensed local and international insurers, selected for their financial strength and claims service.
Need help choosing?
Speak to an adviser — free, impartial and with no obligation.
